Appointments

Surgery consultations are by appointment, and are in ten minute slots – if you feel you may need more than ten minutes, please mention this to the Receptionist at the time of booking. If you need to discuss more than one problem with the doctor, please ask for a double appointment.

A proportion of appointments can be booked up to a month ahead with each doctor.

Any appointment can be converted into a Telephone Consultation - please feel free to ask the Receptionist to book you a telephone appointment if you feel your problem could be dealt with without attending surgery.

Also, every day we have doctors’ appointments available for ‘on the day’ booking.

If your problem is medically urgent, we will always offer you an appointment that day.

We now have extended opening hours to accommodate those who find it difficult to get into surgery during normal surgery hours.

Please find details of the new hours under the ‘Opening hours’ header.

Routine appointments

Queen Square	01524 84 33 33
Caton	01524 77 07 18

Emis Access

It is now possible to book your appointment on-line using “Emis Access”. Please contact the surgery on 843333 or email nlt-pct.queensquare@nhs.net to find out more and register for this service.

Home Visits

Doctor's bag House calls are only for patients who are terminally ill or medically housebound. We cannot visit under any other circumstances.

The doctor can see at least FOUR patients in surgery in the same time it takes to do ONE house-call.

Please do not misuse this service.

If you feel a home visit is necessary, you must ring before 11:30am. Your request will be triaged by member of the clinical team and you may be rung back to find out more about your medical problem. If we feel there is a more appropriate way of helping you we will offer this instead.

The Receptionist will ask you for some basic information to help the doctors and nurses assess and plan the visits.

For a home visit please ring:

Queen Square	01524 84 38 43
Caton	01524 77 07 18

Telephone Appointment

If you feel your problem can be dealt with over the phone, we provide access to the doctors, nurses and pharmacist in special 5 minute appointments (longer on request) during surgery time.

Where possible we try to give you an approximate time at which the clinician will call you back.

For this reason, it is important that your contact details are kept up to date.

Click here to update your contact details

Noticeboard

We are currently experiencing problems with our computer system. This means that you may find Emis Access unavailable intermittently. We are working to rectify this problem as quickly as possible.

STATEMENT FROM UNIVERSITY HOSPITALS OF MORECAMBE BAY NHS FOUNDATION TRUST

University Hospitals of Morecambe Bay NHS Foundation Trust is aware of problems with its outpatient appointment system.

A team, which includes clinicians, is working to establish the number and nature of appointments that may be affected. If delays are identified, individual patients will be contacted directly to make a new appointment.

Should any patients have immediate concerns about their follow-up appointment they can call a 24 hour, seven days a week, dedicated phone line on 0845 608 0278.

Contact details Please remember to update your contact details when they change, including mobile phone numbers, thank you.

Free Sexual Heath Screens available at Healthub (our building on Queen Street), Friday mornings. Ring 01524 580970 to book into a clinic.

Online Booking & Meds Ordering!

Please try our online appointment booking(and cancelling) option via EMIS ACCESS. This also allows you to order repeat prescriptions online. Talk to one of the practice team and we will help you set it up.