Queen Square Opening Times

 

Monday	7:00am - 6:30pm
Tuesday	8:00am - 6:30pm
Wednesday	8:00am - 8:00pm
Thursday	8:00am - 6:30pm
Friday	9:30am - 6:30pm
2nd Saturday of each month	8:30am - 12:00pm

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Staff Training

From 8:00 a.m. until 9:30 a.m. every Friday morning, the surgery is closed to enable staff to be involved in training and development.  This is to help encourage good communication and education on various areas within the practice and involves staff from all sites. 

Please note, because of this training session, Caton Health Centre does not open until 9:45 a.m. to allow enough time for the Receptionist to get to the Caton site.

If you require an urgent home visit during this time, please call 01524 843 843.  All routine visits, appointments or enquiries will be asked to call back after 9:30 a.m.

Caton Opening Times

 

	Morning	Afternoon
Monday	8:30 - 1:00	3:30 - 6:00
Tuesday	8:30 - 1:00	Closed
Wednesday	8:30 - 5:30
Thursday	8:30 - 1:00	3:30 - 6:00
Friday	8:30 - 1:00	3:30 - 6:00
Weekend	closed	closed

 

Staff Training

From 8:00 a.m. until 9:45 a.m. every Friday morning, the surgery is closed to enable staff to be involved in training and development.  This is to help encourage good communication and education on various areas within the practice and involves staff from all sites. 

Because of this training session, Caton Health Centre does not open until 9:45 a.m. to allow enough time for the Receptionist to get to the Caton site.

If you require an urgent home visit during this time, please call 01524 843 843.  All routine visits, appointments or enquiries will be asked to call back after 9:30 a.m.

When We Are Closed

NHS 111

For when it's urgent but not a life-threatening emergency.

 

Bay Urgent Care: 0300 123 1144

If you are unable to wait until the surgery re-opens, please telephone Bay Urgent Care. A telephonist will log your call and you will then speak to a nurse who will give you medical advice or arrange for you to see a doctor.

You will be asked to attend the local emergency centre or in certain circumstances, the doctor may visit you.

The Department of Health defines the purpose of the emergency service as to: “Meet those urgent patient needs that cannot safely be deterred until the patients own GP practice is next open.”

NHS Direct

In the case of urgent need when the practice is closed you can call NHS Direct (0845 4647) to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.