Rights & Responsibilities
Patients have the right to be treated courteously and with respect. They can freely choose to see any of the available health care workers in the practice. We aim to provide an appointment with a doctor or nurse within two working days of the request and if the problem is urgent then we will offer an appointment for the same day. We strive to provide a very high standard of clinical care whilst remaining sympathetic to the wide variety of individual needs of our patients.
Patients have the right to complete confidentiality except when the keeping of this confidentiality may endanger life. Information about patients is shared only with medical professionals who are involved in their care. Patients can ask that information be restricted even more and this can be discussed with their doctor. Any patient information at all, requested by other parties, can only be given with the written consent of the patient. Patients have the right to read their records from the entries dated 1989 forwards. There will be a small administration charge for this service.
We expect patients to keep appointments made both in the surgery and at the hospitals (or for them to be cancelled well in advance). If you are late for an appointment, you may be required to re-book an appointment. If patients repeatedly do not attend booked appointments we may be forced to consider further action, which may include remove from our list.
If patients are violent or abusive to other patients or workers of the practice, at the practice or in the community, then we will consider further action depending upon the situation. The result of this could involve removal from our patient list or involvement of the police.