Call us: 01524 843333

Email: [email protected]
Address: 2 Queen Square, Lancaster, LA1 1RP

Who should I see?

We try to keep our GP appointments for patients with more serious health problems.

Before you book an appointment to see a doctor please consider whether an appointment with a practice nurse might be appropriate. They can help you with a wide range of medical problems.

Our receptionists can help you decide which is the right person for you to see.

Self care

If you have a cough, cold, headache or other minor ailment try treating yourself at home first. Find out more about treatments for common minor ailments.

Please remember that self-care for common conditions can help free up our GPs’ time, making it easier to get an appointment when you have a more serious condition.

Your pharmacist can help too

Pharmacists are highly trained health professionals and can give you confidential health advice for a range of common illnesses and complaints.

Don’t wait for a GP appointment for coughs, colds, aches and pains. Just give your local pharmacy a call or drop in – there’s no need to make an appointment.

Your pharmacists can also help you decide if you need to see a doctor or nurse.

Click here for more information about how pharmacies can help you.

Pharmacy First

Check out the new Pharmacy First service in which the following 7 conditions can be seen and treated without seeing a GP:

ConditionCan see pharmacistNeeds GP
Uncomplicated UTI in


16-64 years·         Pregnant under 16

·         Urinary catheter

·         Recurrent (2x in last 6 months or 3x in last 12 months)

Shingles18+ years·         Pregnant
Impetigo1+ years·         Pregnant under 16

·         Bullous impetigo

·         Recurrent (2 or more in 12 months)

Infected Insect Bites1+ years·         Pregnant under 16
Acute Sore Throat5+ years·         Pregnant under 16
Acute Sinusitis12+ years·         Pregnant under 16

·         Immunosupressed

·         Chronic sinusitis (>12 weeks)

Acute Otitis Media1 – 17 years·         Pregnant under 16

·         Recurrent (3x in 6 months or 4x in 12 months)

Some other conditions can also be seen via a referral done by one of our team. If you are unsure call the surgery and speak to a receptionist.

NHS 111

111 is the free NHS non-emergency number.

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next

Click here for more information about how NHS 111 can help you.


A&E is for life-threatening accidents and emergencies only. Before you go there, ask yourself, “Is it a real emergency?”

If not, please consider using other local health services before you visit A&E.

Date published: 17th February, 2017
Date last updated: 1st February, 2024