Call us: 01524 843333

Email: [email protected]
Address: 2 Queen Square, Lancaster, LA1 1RP

Appointments

Book your appointment online using Patient Access (currently unavailable)

Appointments during the pandemic

All appointments will be dealt with over the telephone in the first instance. Please note, patients SHOULD NOT attend any of our sites unless you have a PRE-BOOKED APPOINTMENT. Online booking is currently unavailable. Please call the surgery if you require an appointment.

Appointments number: 01524 843333

In response to government guidance we are asking ALL patients visiting our premises to wear a face covering when they are in the building.

The exceptions to this rule are young children and adults with breathing problems.

Surgery consultations

Surgery consultations are by appointment, and are in ten minute slots.  If you feel you may need more than ten minutes, please mention this to the Receptionist at the time of booking. If you need to discuss more than one problem with the doctor, please ask for a double appointment.

A proportion of appointments can be booked up to a month ahead with each doctor.  We also have URGENT appointments for on the day.  If your problem is medically urgent, we will always offer you an appointment that day.

Telephone appointments

If you feel your problem can be dealt with over the phone, we provide access to the doctors, nurses and pharmacist in special 5 minute appointments (longer on request) during surgery time.

Where possible we try to give you an approximate time at which the clinician will call you back.

For this reason, it is important that your contact details are kept up to date.

Any appointment can be converted into a Telephone Consultation.  Please feel free to ask the Receptionist to book you a telephone appointment if you feel your problem could be dealt with without attending surgery.

Home visits

We would like to remind patients that we can only do home visits for people who are housebound or terminally ill.

House calls are only for patients who are terminally ill or medically housebound. We cannot visit under any other circumstances.

The doctor can see at least FOUR patients in surgery in the same time it takes to do ONE house-call.

Please do not misuse this service.

If you feel a home visit is necessary, you must ring before 11:30am. Your request will be triaged by member of the clinical team and you may be rung back to find out more about your medical problem. If we feel there is a more appropriate way of helping you we will offer this instead.

The Receptionist will ask you for some basic information to help the doctors and nurses assess and plan the visits.

For a home visit please ring:

Queen Square: 01524 843333

Extended opening hours

We now have extended opening hours to accommodate those who find it difficult to get into surgery during normal surgery hours.

You can also access a GP locally in the evening, at weekends and on bank holidays, ask the receptionists

Click here to read further information and venues on the Extended Hours page