Repeat prescriptions are medications which your doctor would like you to continue on a regular basis.
Most prescriptions are sent electronically using the Electronic Prescribing Service (EPS) to the Pharmacy of your choice.
From 1st December 2021, your Pharmacy will no longer be able to order your repeat medication for you.
You will need to order your repeat medication directly with the practice in one of the following ways:
- Via the NHS App (available through Apple store or Google Android – search for NHS App). Once you provide some ID electronically via the app you will have access to your repeat prescriptions. Please note: access to this app is not granted by the surgery.
- Online via Patient Access (you can register for online access here on our website) or visit the surgery for a form. To order using Patient Access you will need to have setup an online account. You can request access to this via the telephone with one of our reception staff, please call the surgery. This can take up to 14 days to setup for you. You can also use these credentials to use the MyGP App from your phone.
- By email via: [email protected] (please ensure you include your NAME and DOB otherwise this will not be processed)
- In Person by ticking what you need on the repeat order slip (right-hand section of your previous prescription form) and dropping the request in the letterbox in the porch at Queen Square.
- By post to the surgery (Queen Square Surgery, 2 Queen Square, Lancaster, LA1 1RP)
Please note we do not accept repeat medication requests over the phone. We need to keep our lines free for patients requiring appointments.
What is NOT changing?
If you order your repeat prescriptions already using online services, via an app or directly with the Surgery then these changes will not affect you. Your nominated Pharmacy will continue to receive your repeat prescription as usual.
Pharmacies, may continue to deliver your prescription if they are currently doing so. However, this arrangement is between you and your Pharmacy.
Why is this happening?
This is a national initiative aimed at reducing the waste of medicines that are routinely ordered but not needed. The new system should give patients better control over medication ordering. It will avoid stock piling of medication which can result in patients being confused about which medicines to take. In addition, it should prevent medication that has been stopped from being re-ordered by mistake.
There is nothing to worry about- you will continue to receive the repeat medications that you take.
Repeat prescriptions will be ready in TWO WORKING DAYS from your request (this does not include weekends and bank holidays).
|Order||Ready to Collect|
|Monday before 12.00pm||Wednesday after 2.00pm|
|Tuesday before 12.00pm||Thursday after 2.00pm|
|Wednesday before 12.00pm||Friday after 2.00pm|
|Thursday before 12.00pm||Monday after 2.00pm|
|Friday before 12.00pm||Tuesday Morning|
We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment. Please note non-repeat prescription requests and queries may take longer to process and the Clinician may wish to speak with you.