Repeat prescriptions are medications which your doctor would like you to continue on a regular basis.

Most prescriptions are sent electronically using the Electronic Prescribing Service (EPS) to the Pharmacy of your choice.

You will need to order your repeat medication directly with the practice in one of the following ways:

• Via the NHS App (available through Apple store or Google Android – search for NHS App). Once you provide some ID electronically via the app you will have access to your repeat prescriptions. Please note: access to this app is not granted by the surgery.
• Online via Patient Access (you can register for online access here on our website) or visit the surgery for a form. To order using Patient Access you will need to have setup an online account. You can request access to this via the telephone with one of our reception staff, please call the surgery. This can take up to 14 days to setup for you.  You can also use these credentials to use the MyGP App from your phone.
• By email via: [email protected] (please ensure you include your NAME and DOB otherwise this will not be processed)
• In Person by ticking what you need on the repeat order slip (right-hand section of your previous prescription form) and dropping the request in the letterbox in the porch at Queen Square.
• By post to the surgery (Queen Square Surgery, 2 Queen Square, Lancaster, LA1 1RP)

Please note we do not accept repeat medication requests over the phone. We need to keep our lines free for patients requiring appointments.

The GP practice takes up to 72 hours to process prescriptions (this does not include weekends and bank holidays). Please contact your nominated pharmacy for their processing times.

Please note non-repeat prescription requests and queries may take longer to process and the clinician may wish to speak with you

We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment. Please note non-repeat prescription requests and queries may take longer to process and the Clinician may wish to speak with you.

Emergency Prescriptions

You can request a limited emergency supply of a medicine you’ve completely run out of form 111 online here.

This must be a medicine you are prescribed regularly, through a repeat prescription. You will be charged your usual prescription fee. If you do not usually pay, it will be free.

NHS prescription charges and exemptions

Go to the NHS website for the latest prescription charges and exemption criteria