Call us: 01524 843333

Email: [email protected]
Address: 2 Queen Square, Lancaster, LA1 1RP

Repeat prescriptions

Order your repeat prescription online using Patient Access

Repeat prescriptions can be ordered by completing the right-hand section of your previous prescription form and either leaving it at the surgery in the prescriptions box. You can also order repeat prescriptions online using Patient Access, or by emailing your request to [email protected]

To order using Patient Access you will need to have setup an online account.  You can request access to this via the telephone with one of our reception staff, please call the surgery. This can take up to 14 days to setup for you.  You can also use these credentials to use the MyGP App from your phone.

Please help us to help you by ordering your repeat prescriptions at least TWO FULL WORKING DAYS (excluding weekends and Bank Holidays) before you wish to collect them.

Example:

Order

Ready to Collect
Monday before 12.00pmWednesday after 2.00pm
Tuesday before 12.00pmThursday after 2.00pm
Wednesday before 12.00pmFriday after 2.00pm
Thursday before 12.00pmMonday after 2.00pm
Friday before 12.00pm

Tuesday Morning

 

Your prescription will be ready for collection 48 hours later.

*If the items you are requesting are not on your repeat prescription list, processing of your prescription may take longer than 48 hours.*

*Requesting prescriptions at short notice can cause extra work for doctors and staff and causes delays for other patients.*

We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.

Electronic prescription service

We use the Electronic Prescription Service (EPS) which means that almost all our prescriptions are processed electronically.

Electronic prescriptions help save the NHS money.

Read more about EPS on the NHS website

NHS prescription charges and exemptions

Go to the NHS website for the latest prescription charges and exemption criteria