Call us: 01524 843333

Address: 2 Queen Square, Lancaster, LA1 1RP

Online services


Patients can book or cancel appointments with a doctor, order repeat prescriptions and view your medical record via the NHS App. The NHS app allows you to easily request your repeat medications without having to send a request to the surgery via email or in person. You can also check the status of your request to see when your request has been approved and sent to your nominated pharmacy for collection. The service is protected by the highest security and cannot be accessed by others providing you keep your registration details secure.

For more details see here.

AccuRx Patient Triage

Non-urgent medical and admin requests can be submitted via our webform here. You will receive a text or phone call within 2 working days for a non-urgent medical issue and 3 working days for an admin query, so please keep your phone nearby.

You can still contact the practice by phone or in person, however other patients have found the service more convenient and saves them time. For more details see here.

More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

Information about a software issue that prevented documents from being visible to patients.

We understand that some of our patients may have been unable to view certain documents (e.g. letters from the hospital) when using online services due to a software problem.

We sincerely apologise for any inconvenience this may have caused.


We are pleased to inform you that this issue has been resolved; any new documents added to your electronic GP health records will be visible and it may take up to a month for older, affected documents to become visible.

Your GP team will have been able to access the letters, so your care will not have been affected during this time.


AccuRx Patient Triage

We are now using a new online request system called AccuRx Patient Triage alongside our phone systems to give you more options for contacting us. This system should only be ... [continue] AccuRx Patient Triage


NHS App is a simple and secure way to access a range of NHS services on your smartphone, tablet or computer.         You can use the NHS ... [continue] NHS App

Date published: 17th February, 2017
Date last updated: 14th March, 2024