Call us: 01524 843333

Address: 2 Queen Square, Lancaster, LA1 1RP

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

Your care records The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside ... [continue] Access to medical records


The practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed.  The safety of everyone is of paramount ... [continue] Chaperones

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if ... [continue] Complaints and compliments

COVID-19 Information

This is a group of pages dedicated to all things Covid-19 related. Please check back here regularly. We will keep it updated as soon as we have information available to ... [continue] COVID-19 Information

How to register

Check the map above for our practice boundary. We have an open list and welcome requests for registration from patients living in or moving to the practice area. Read our ... [continue] How to register

Multidisciplinary Team Meetings (MDT)

At Queen Square Surgery we are continually trying to optimise the care of our patients. Sometimes we need to discuss a patients care in a Multidisciplinary Team Meeting (MDT). An ... [continue] Multidisciplinary Team Meetings (MDT)

Named GP

All patients at Queen Square Medical Practice have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient Consent

The following form will give permission for Queen Square Surgery to share information regarding your general health, any ongoing investigations or treatment with the nominated individual. Patient Consent Form Please submit ... [continue] Patient Consent

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Practice boundary

Please see our practice boundary below: Exclusions The practice does not cover: Ryelands Scale Hall Westgate Torrisholme Bare Morecambe Heysham Carnforth The Kellets Farleton Hornby Thurnham Dolphinholme Hampson Green Please ... [continue] Practice boundary

Private Prescription Policy

Patients will be advised regarding the availability of private prescriptions to be issued on the NHS according to the following policy:   Any single course of treatment suggested or resulting ... [continue] Private Prescription Policy

Staff training

Weekly staff training From 8.00am until 9.30am every Friday morning, the surgery is closed to enable staff to be involved in training and development.  This is to help encourage good ... [continue] Staff training

UK General Data Protection Regulations (UKGDPR)

PRIVACY STATEMENT Queen Square Medical Practice aims to ensure the highest standard of medical care for all our patients, and we are committed to protecting and respecting your privacy.  To ... [continue] UK General Data Protection Regulations (UKGDPR)

Updating your details

If you change your details please let our team know by completing a form in the surgery, or filling in the online form below. If you move outside the practice ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 15th November, 2014