We value your feedback, whether you would like to share a compliment about something we’ve done well or raise a concern about how we can improve, all feedback is important to us.
Compliments help us recognise and celebrate good practice, while complaints highlight areas where we may need to do better. Both forms of feedback help us learn, improve our services, and ensure we are meeting the needs of the people we serve.
We take complaints very seriously. We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person involved. If your problem cannot be resolved in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily.
If you would like to make a comment, compliment or complaint regarding the surgery or the services we offer, please review the below documentation outlining the process, and every effort will be made to answer you as soon as possible.
Click here to view – Complaints – Patient Information
Click here to view – Complaints leaflet
Queen Square Medical Practice
2 Queen Square
Lancaster
Lancashire
LA1 1RP
Telephone: 01524 843333
