What is Heidi Health AI Scribe?
Heidi Health AI Scribe is an advanced, secure digital assistant designed to support clinicians during consultations. It uses artificial intelligence to document medical note, ensuring your clinician can focus on actively listening to your concerns and delivering personalised care, rather than spending time manually recording the notes. Clinicians review and approve the notes that have been captured prior to adding to the patient record.
- Improved Interaction: Allows clinicians to focus solely on the patient during the consultation.
- Accurate Documentation: Helps create precise, clear, and detailed medical notes for the patient record.
- Time Efficiency: Streamlines administrative tasks, giving clinicians more time to spend with their patients.
Heidi Health FAQ’s
How does it work?
Heidi is a helpful tool that allows your clinician to focus entirely on you during your visit while still allowing them to accurately capture medical information, ensuring a comprehensive and precise record of your care.
Do I have to give consent?
Your consent is crucial. All clinicians are encouraged to obtain consent before using Heidi. You can withdraw your consent at any time.
Who has access to my medical information?
We employ robust and strict access controls meaning only your clinician has access to sensitive information. We are GDPR and NHS compliant and our information management systems are also ISO27001 accredited for data security.
Where is my data stored?
We prioritise data sovereignty by ensuring all our data is locally hosted within the UK.
This practice enhances data security while also ensuring compliance with UK data protection regulations.
How is my data used?
Our approach to data collection is threefold:
- Be Transparent: We clearly explain how we use your data in our Privacy Policy and Terms and Conditions.
- Limit Collection: We only collect data that is essential for providing you our services or enhancing Heidi’s effectiveness.
- Ensure Security: We restrict the disclosure, retention, and use of your data, ensuring it is safeguarded.
Our commitment ensures that every piece of information collected has a clear purpose, either to deliver the product you love or to improve Heidi’s performance and accuracy.
Do you store recordings of my appointment?
Conversations are transcribed simultaneously while they happen, meaning no recordings are ever stored. Notes that a clinician saves from the appointment will be added to your Electronic Health Record in your clinician’s Practice Management System, as standard.
- Access Controls: Strict access controls are in place, meaning only clinicians have access to sensitive patient information.
- Data Usage: Data collection is transparent, limited to what is essential for providing services or enhancing Heidi’s effectiveness, and secured to prevent unauthorized disclosure.
Patient Consent
Your privacy and comfort are our top priorities. Heidi Health AI Scribe only processes information discussed during your appointment and operates within strict privacy and data protection regulations. Before using Heidi Health AI Scribe, your clinician will explain its role and seek your verbal consent. You have the right to decline its use at any time.
- Data Security: Heidi Health AI Scribe complies with UK data protection laws, including GDPR, ensuring that your information is handled securely and confidentially.
- Data Protection Officer: The Heidi Health Data Protection Impact Assessment has been reviewed and approved by the Data Protection Officer for Nuneaton and Bedworth Primary Care Network, on behalf of your GP Practice.
- Your Control: If you prefer not to have Heidi Health AI Scribe involved, please do let your clinician know. This will not affect the quality of care you receive.
Data Security: Heidi Health complies with UK data protection laws, including GDPR, ensuring that patient information is handled securely and confidentially. Data is hosted within the UK, and audio recordings used to generate notes are processed and then deleted, ensuring privacy and security.